![]() ![]() Thoroughly research any product advertised on the sites before you decide to download and install it. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). The pages appear to be providing accurate, safe information. Standard Disclaimer: There are links to non-Microsoft websites. I will keep working with you until it's resolved. Feel free to ask back any questions and let us know how it goes. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version which you need anyway and by the most stable method. If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. Then continue with the other steps to go over your install most thoroughly. Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. If not go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done. Go to Settings > Apps & Features, highlight Microsoft Office, choose Modify, then Repair. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.
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